1. Filling out the consignment note (included in the package containing the Goods) indicating which goods you are returning and the reason for return, If you no longer have the consignment note received with the Goods please contact us.
If you have received the Goods as a gift you must provide an e-mail address, or alternatively Goods may be returned by the original purchaser.
Returns of misdescribed Goods must be made within 30 (thirty) days of receipt, or in case of faulty and/or damaged Goods within 1 (one) year from purchase. For more details refer to the Warranty and Product Care section;
Returns in exercise with the right to withdrawal contained in Clause 9 must be made within 7 working days of receipt of the Goods.
Returns outside these timeframes will only be accepted at our discretion.
2. Returning the Goods in their original packaging, complete with any related accessories or instruction booklets, together with the consignment note filled out as above. All Goods will be inspected on return.
It is your responsibility to obtain proof that the Goods have been returned, by returning the items by registered post or by such other means which gives proof of date of postage and delivery. We recommend that you return the Goods by means which allow you to track their return and which insures you for the value of the Goods. We do not accept liability for Goods which are damaged or lost during the shipment to us;
3. Before returning any Goods to us please check that you have:
(i) Filled out the consignment note as above;
(ii) Enclosed all accessories and other material supplied unless informed otherwise;
(iii) Used all packaging that was originally supplied;
(iv) Include your Order Confirmation or other proof of purchase (unless you are returning a gift);
(v) Ensured the return address as indicated on the consignment note is clearly visible on the outside of the shipping box;
(vi) Sealed the packaging securely;
4. You will be notified by email once your return has been received and processed. Where you have received the Goods as a gift we will contact you using the email address given at the time of return or where this has not been provided notification will be sent to the original purchaser.
Please also note that we will not process your refund until we receive the Goods. Once we receive the Goods, we will:
(i) Examine the Goods you have returned to us to verify whether they are faulty, damaged or if they do not correspond to their description on the Website;
(ii) At your option where the Goods are faulty, damaged or if they do not correspond to their description on the Website: (i) repair the Goods or replace them with new non-faulty or corresponding Goods; or, (ii) refund the price paid for the Goods (along with the original delivery fees). Save that where you have requested, and we are unable to, repair or replace the Goods, we will refund the price paid for the Goods (along with the original delivery fees);
(iii) In any case where the Goods are faulty, damaged or if they do not correspond to their description on the Website, refund to you any delivery costs incurred in returning the Goods to us, provided that you send us satisfactory evidence of the costs actually incurred in returning the Goods. Where such evidence is not provided we will refund you an estimated cost of return postage.
Where Goods have been returned pursuant to your right to withdrawal contained in Clause 9, or if the Goods are returned for reason other than them being faulty, damaged or not corresponding to their description on the Website the cost of return shall be at your charge;
(iv) Credit the refund for the Goods back to the payment card that you used to pay for the Goods, or repair or replace the faulty or damaged Goods approximately 14 (fourteen) days and in any case no later than 30 (thirty) days from the date that we receive the returned Goods. Where refund is offered on Goods purchased using an e-Gift Card or the credit available on your Account on the Website, the amount will be refunded respectively to the e-Gift Card used to make the purchase or credited to your Account on the Website. Where the e-Gift Card used to make the purchase has expired, we will issue a new one for the refund value;
IF IN OUR SOLE OPINION, THE GOODS YOU HAVE RETURNED TO US ARE NOT FAULTY, DAMAGED, AND CORRECTLY CORRESPOND TO THE DESCRIPTION DISPLAYED ON OUR WEBSITE, OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITH YOUR RIGHT TO WITHDRAW UNDER CLAUSE 9, YOU WILL NOT BE ENTITLED TO A REFUND AND WE WILL RETURN THE GOODS TO YOU.